Servicing The Next Generation

We’ve all seen them on the roads from the Tesla Cyber Truck to the Nissan Leaf. Electric vehicles are all around us and almost every manufacturer has hybrids or fully electric vehicles available for sale. Consumers are regularly shopping for hybrid and electric vehicles.

The UCDA has partnered with Centennial College, offering safety and technical classes to our members. The High Voltage Safety (CESD 110) course is a valuable resource for both salespeople and technicians.

This 6-hour course delves into the safety aspects of hybrid and fully electric vehicles, providing comprehensive insights into handling these vehicles. The professors are knowledgeable and approachable, answering technical questions with ease making the class excellent for salespeople and technicians.

The UCDA has made the CESD 110 course accessible to members at a discounted rate of $1,150 for groups of up to 12 people. The course can be delivered at your dealership if you have the necessary meeting space and a lift (depending on the distance, members may need to pay travel charges). Alternatively, your team can attend the course at Centennial College in Scarborough.

Technicians often lack the necessary training to work on electric vehicles, which is not part of the standard curriculum. This partner-ship with Centennial College offers technicians the opportunity to gain the skills they need to work on these vehicles safely. Centennial offers 7 courses with in-depth technical training.

For information on further courses, registration, and pricing, please visit the following link: https://tinyurl.com/5n6c4h49

OMVIC’s New Transaction Fee Reporting Process:

What It Means for Your Dealership in the New Year

In November, OMVIC released a bulletin detailing its plans to enhance the annual transaction fee reporting process. The move comes in response to findings emerging out of a comprehensive review, including the recommendations of the Auditor General and a pilot project, in which it was found that some dealers were inaccurately reporting transaction fees for retail transactions.

As of January 6, 2025, dealers are required to fill out and submit a “Transaction Fee Register” upon renewal of their licence which details all transactions subject to the transaction fee.

While the completed Transaction Fee Register is due upon renewal, OMVIC recommends that dealerships keep track of transaction fee applicable transactions on a daily, and at the minimum monthly, basis. This is so dealers can ensure that they have adequate records in the event that they are subject to an OMVIC inspection in between renewal periods.

It is important to note that any dealers renewing their licence after January 6, 2025 will need to complete the Transaction Fee Register to reflect all transactions subject to the transaction fee conducted during the renewal period. In other words, if you are renewing your licence after January 6, 2025 you must fill out the Transaction Fee Register to account for all transactions, subject to the transaction fee, that you have conducted since your last renewal—not just those completed on or after January 6, 2025.

The Transaction Fee Register form is available for download on our website at: https://tinyurl.com/3twmfnxa

Dealers are also free to create their own excel/CSV document to track transactions, as long as this document contains all the same required fields.

The UCDA has provided the Transaction Fee Register Form to all the Dealer Management Service (DMS) companies with whom we work as well. Dealers using DMS should consult with them as to how best to incorporate this new form into their processes.

Dealers operating exclusively under a wholesaler’s licence will not be required to submit this Form, as they should not have engaged in any transactions for which the transaction fee is applicable.

Members can access a step-by-step guide on how to navigate the Transaction Fee Register changes by following this link: https://tinyurl.com/2bdvzsbf

Cyber Security: Protecting Your Business from Hackers

We’re witnessing an increasing number of small and medium-sized businesses falling victim to cyber-attacks. To address this growing concern, Baird MacGregor Insurance Broker, a partner of the UCDA for 25 years, collaborated with Boxx Insurance to host a cyber security webinar specifically tailored for UCDA members.

Given the increasing reliance on online platforms, it’s crucial for all businesses to exercise caution. Dealers often handle customers’ personal information, including financial details, making them prime targets for hackers.

UCDA members holding a garage policy with Baird MacGregor benefit from Cyber Assist Coverage by Boxx Insurance. However, they can further enhance their policy to provide additional protection.

During the webinar, Jack Brooks, Head of Boxx Hackbusters, shared valuable insights into incident response services specifically designed for small and medium-sized businesses. The webinar also presented compelling statistics, practical prevention strategies, and real-world examples of how cyber-attacks can cripple businesses.

For those interested in learning more, the webinar recording is available at: https://tinyurl.com/2p9bjr48

Golf Tournament

We are excited to announce the first United Car Dealers Association Golf Tournament in support of the fight against children’s cancer.

This special event promises to be a day of camaraderie, friendly competition, and networking, set against the stunning backdrop of Osprey Valley Golf Club where the Canadian Open will be hosted less than a month before the UCDA tournament, in Alton, Ontario.

Event Details

Date: July 9, 2025

Time: 8:30 a.m. Registration and 10:00 a.m. Shotgun Start

Location: Osprey Valley Golf Club, 16556 Main St., Alton, Ontario

Whether you’re an avid golfer or a casual participant, it should be a fun and exciting day for all skill levels. This is the perfect opportunity to connect with other UCDA members, enjoy a round of golf, and maybe even win a prize.

Sponsorship Opportunities

Showcase your business to a focused group of industry professionals with our variety of sponsorship packages. Please contact us for details.

We look forward to seeing you there for a day of fun, networking, and golf!

Save the date and watch for Registration Information coming soon!

 

EXPORT CHECK

A Tool to Protect Against Fake Buyers

EXPORT CHECK is available to help power dealers through their misgivings:

  • Is the vehicle a stolen car with a cloned (previously exported) VIN?
  • Is the buyer truly buying a vehicle for their personal use, or instead, planning to flip it or export it?

In other words, is the vehicle or the buyer legit or fake?

EXPORT CHECK powered by VINShield.ca

Dealers can use EXPORT CHECK to perform due diligence:

  • Search VINs from your Garage Register to see where vehicles you sold ended up
  • Run a RIN on suspicious buyers to check prior VIN’s for evidence of export
  • Help prevent auto theft. Stolen clones often use exported VINs. Check before you buy.

A resulting report will be displayed showing the export status, country of import, and date of export.

 

Nominees and the Courts

2024 was not a good year for exporters who use nominees (otherwise known by some as agents, strawmen, or fake buyers) to buy cars for export out of Canada.

A buyer presents themselves as if they are a real consumer, buying a car (usually new) for personal use, the contract is signed by them, they pay the HST and the car goes in their name, but that’s where things get murky.

The car is then flipped by the buyer to an exporter waiting in the shadows (as they tend not to register the vehicle in their name or appear in the transaction) and for whom the buyer was really acting as an agent all along.

The nominee is paid a fee, the vehicle is exported for much more money overseas and the exporter claims the HST back from the CRA. All of this is handled by way of paperwork in the background that the selling dealer usually knows nothing about.

OMVIC has taken action to stamp this practice out, see this October 30, 2024 Export Guideline: https://tinyurl.com/3kwkrm74

Any person buying or selling a vehicle as part of a business exercise must be registered under the Motor Vehicle Dealers Act (MVDA). OMVIC may prosecute unregistered activity as ‘curbsiding’, as it is commonly called in the industry.

Meanwhile, there is an interesting case making its way through the Ontario courts. The case is called OMVIC v. Grey.

In this case, Richard and Tracy Grey are accused by OMVIC of allegedly buying vehicles from dealers in their own names, for export out of Canada. They are charged with 4 such instances of acting as a motor vehicle dealer when not registered to do so, contrary to s. 4 (1) (a) of the MVDA. In other words, they are each charged with 4 counts of curbsiding.

What is fascinating about this case, which began as an ordinary curbsider prosecution in the Ontario Court of Justice (OCJ), is that the Canadian Vehicle Exporter’s Association (CVEA) got involved. Their Executive Director, Damon Lyons, supplied affidavits in support of an Application to have the OMVIC charges stayed or dismissed or allowing the CVEA to intervene in the process.

Mr. Lyon’s affidavits were the main source of the evidence used in support of the Greys’ Application.

Justice Pollock said no to the CVEA on December 6th:“The charges in the OCJ are against the Greys, not the potential intervenors, who can independently seek their own appropriate remedies.”

The Justice went on to say:[53] “I am of the view that the Application should be dismissed as the issues raised ought to be advanced at first instance before the OCJ. There is no possibility of success in the Application in this Court at first instance. The remedy sought in the Application is premature, and therefore not available. The Application is also a collateral attack on the OCJ’s adjudicative authority and therefore an abuse of process. The application should therefore be dismissed.”

The Motion on the Application has been reported on CANLII, in full, here: https://tinyurl.com/n5k6ut6u

We asked Damon Lyons at the CVEA for comment on this case and their involvement. Mr. Lyons says:

“Since the 1980’s the use of Agency and nominees has allowed registered vehicle dealers, both the selling and buying dealers, across Ontario and Canada, to participate and grow their business in the international vehicle market while allaying fears of unwarranted punitive punishments from foreign-owned vehicle manufacturers.

Many of the OMVIC registered dealers currently using Agents/Nominees are used vehicle dealers, including members of the UCDA. For over 25 years OMVIC has accepted the use of Agents/Nominees when used by licensed OMVIC registered dealers. Further, the use of Agency is permitted and protected in the majority of other provinces as well as at the federal level. As such, in relation to the current ongoing litigation, upon request, the CVEA was asked to provide the Court with a historical context and perspective on the relationship between dealers, vehicle export, Agency, and OMVIC.”

The UCDA asked Mr. Lyons some follow up questions:

  • Did your association pay for the lawyer to represent the Greys in their defence or in the Application brought to stay or dismiss the charges or the court costs ordered to be paid?
    Answer: “The CVEA has not, nor will it, pay any fees related to either of the two outstanding cases.”

Answers to the following questions were not provided as Mr. Lyons said “… it would be inappropriate to comment on these matters in this type of forum while the matter is still before the courts

  • Since OMVIC sent its bulletin in October 2024, did you warn your members to cease the activities enjoined in it?
  • Are you aware of, or do you acknowledge, any consumer harms represented by the use of nominees?
  • Are you aware of Ontario law in the HTA and the MVDA requiring Export Dealers to register vehicles they buy into their name in Ontario?
  • Where do get the figure of 95% of international exporters using Agency cited in your sworn affidavit?
  • In your affidavit you acknowledge that OMVIC stated as early as 2001 that the use of nominees is illegal, did the CVEA ever communicate this to its members?
  • You say in your affidavit that you are unaware of any provincial or federal law that makes the use of nominees illegal, and yet you acknowledge that you are aware of s. 4 (3) of the MVDA, is that not provincial law?
  • The Greys argue that OMVIC is exercising its powers in the interests of manufacturers, which is against the rule of law. Your affidavit suggests you agree with this position and are of the belief that OMVIC is looking to limit the freedom to contract. Are exporters who use nominees, without notifying new car dealers of this, not depriving new car dealers of their right to make informed decisions regarding who they choose to contract with? In other words, does the practice of nominee buying not itself limit the freedom to contract of other dealers?

The UCDA believes the CVEA’s position fails to address concerns about the shrinking domestic supply of quality used vehicles, the risks posed to dealers who are unwittingly dragged into these type of transactions (OMVIC prosecution and manufacturer response), the consumers used as nominees who face lawsuits and prosecution by regulators, warranty concerns for buyers, and higher costs for used cars. Because the vehicle is often not registered into the export dealer’s name, this also offends both the Ontario Highway Traffic Act and the MVDA.

We are also looking into the position the Canada Revenue Agency takes with all this.

The UCDA certainly warned its members against these practices and has done so for years. Not because we are acting for manufacturers, but because we believe the practice is illegal and could lead our members into legal difficulties, as well as those who are used as fake buyers.

This is why, had the CVEA been successful in intervening in this case, the UCDA certainly would have sought the same access, to ensure the other side of the issue was heard, and understood, by the court.

Having said this, the case is far from over. The Greys have appealed the dismissal of their Application in Superior Court. The main case moves back to the OCJ where the provincial charges brought against the Greys is scheduled to be dealt with over several dates later in the year.

The UCDA will continue to monitor and report on this case as it makes its way through the court process.

 

Extended Warranty Update

The UCDA considers insured products to be the best in class option for consumer and dealer protection, and therefore we recommend our members only sell those products.

For many years, we have invited companies that wish to participatein our list, maintained for our members, to demonstrate their insurance is proper and in good standing. Those that choose to do so, appear on our list, which we publish in Front Line and online at our extended warranty update: https://tinyurl.com/yh3amkvj

We have added a new company to the list:

uSelect Warranty Corporation/The Profits Group 1- 877- 692-1329

The UCDA does not endorse any specific warranty company or product, but strongly recommends that members only offer warranties that are insured by a licensed Ontario insurer.

USE OF THIS LIST IS AT YOUR OWN RISK. WHILE THE UCDA MAKES BEST EFFORTS TO VERIFY INSURANCE AT THE TIME OF OUR REVIEW, THERE IS NO GUARANTEE THAT ANY OF THE COMPANIES LISTED REMAIN INSURED DURING THE INTERVENING PERIOD. YOU MUST SATISFY YOURSELF AS TO THE INSURED STATUS OF ANY COMPANY WHOSE PRODUCTS YOU OFFER YOUR CUSTOMERS AND THE UCDA ASSUMES NO LIABILITY OR LEGAL RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THIS LIST.
 
 

Dealers Selling Insurance

When the Ministry of Finance (MOF) first contacted the UCDA about this idea back in the summer, we were excited at the potential, but we also had concerns.

As you can see here: https://tinyurl.com/38mwsubx

the MOF is moving forward on a plan to allow motor vehicle dealers in Ontario to sell automobile insurance to drivers!

In the 2024 Ontario Budget, the Ontario government asked the Financial Services Regulatory Authority of Ontario (FSRA) to expand FSRA’s Test and Learn Environment (“TLE”)

https://tinyurl.com/mc6x6j4e

to support the creation of more innovative automobile insurance products and services with the goal to improve customer experience and affordability.

FSRA and the MOF responded by proposing to amend regulations under the Insurance Act to enable the sale of automobile insurance at motor vehicle dealerships.

This may include sale by brokers, agents, or direct writers present at the dealership; or the implementation of an embedded insurance model where a consolidated price is offered for the vehicle and the insurance plan.

Through this proposed initiative, FSRA could create a pilot project within the TLE to facilitate automobile insurance products to be sold at motor vehicle dealerships through several different delivery mechanisms. A TLE provides a controlled environment where new products, services, or business models can be tested and validated before being fully introduced to the market.

If approved, this proposal expands FSRA’s ability to pilot new initiatives that could:

  • Increase consumer choice by introducing novel distribution channels
  • Encourage the development of innovative, consumer-focused products in response to changing consumer needs.
  • Promote competition in Ontario’s automobile insurance sector.

Among the concerns the UCDA expressed, these include:

  • In cases where there is little complexity, it may be possible for dealership staff to assist consumers in finding and obtaining the right insurance package for their needs without need of a broker. Where there is more complexity, however, as where the buyer is a business or some form of commercial insurance is called for, this may require an insurance broker or agent to guide the process.
  • In the case of finance and insurance generally (what the industry refers to as F&I), the Ontario Motor Vehicle Industry Council, the motor vehicle dealer regulator, already requires any person dealing with consumers on the purchase of extended warranty, GAP/loan insurance, rust proofing or other aftermarket add-ons as part of the sale of a vehicle, to be registered under the Motor Vehicle Dealers Act as a salesperson for that dealership.
  • Does this model contemplate application to leasing or is it just for automotive sales?
  • Presumably, this model would need to be adjusted, if brokers are required, as one would not expect insurance brokers to register as salespeople to large numbers of dealerships.
  • Training and support? Who will provide this?
  • Will this apply to new and used vehicles?

Having said this, the UCDA is supportive of this new initiative as it promises to make life easier for consumers and it fits nicely within efforts by the Ministry of Public, Business Service Delivery and Procurement who have already begun the process of offering on-site motor vehicle and plate registration to dealers.

We work closely with both Ministries in what they call digital dealer registration (DDR) and conduct inspections of dealerships for them to determine suitability for the project. This enables dealers to register, plate and deliver vehicles at the dealership, without need to visit ServiceOntario outlets, increasing efficiency and convenience for consumers, and frankly, for dealers too.

The addition of insurance capacity would further enhance this effort.

We will keep Members advised as this proceeds and meanwhile, please consider sharing your thoughts with FSRA by January 6, 2025 here: https://tinyurl.com/4nmxnzbr

 

UCDA Form Review

As UCDA Members are well-aware, the UCDA offers a whole suite of transaction forms for dealers to use to take trade-ins, sell used and new vehicles, lease and buy or sell wholesale.

We are proud that our forms are so widely used in the industry and it is safe to say they have become the gold standard for such forms in Ontario.

We have not reviewed or redrafted these forms for quite some time; the last major amendments were back in 2009, in anticipation of the new Motor Vehicle Dealers Act (MVDA), which is not so new any longer!

What prompted this present review was an amendment to the MVDA requiring a significant change to the existing CAMVAP clause. We saw this as a good opportunity to address that and some other housekeeping matters with all our forms and to keep pace with new ways of paying for vehicles, EV and Hybrid, financial and lease disclosure and so on.

We plan to have these new forms available for use in 2025.

Many UCDA Members pay to use these forms in printed format, our pricing for that can be seen here: https://tinyurl.com/3v99cph6 and please see below.

Increasing numbers of dealers also use these forms electronically, either with in-house software or with the help of third-party Dealer Management Software (DMS). We partner with a DMS provider called Surefire Solutions to offer this service for UCDA Members: https://tinyurl.com/2erded6w.

As long as you are a UCDA Member, you can use these forms electronically, free of charge.

The only requirement we place on the DMS is that every year or two they submit to a UCDA audit, where they provide the list of dealers using our forms on their platforms, to ensure that only UCDA Members are using them. Not only does this protect intellectual property and other ownership rights, but it also ensures the considerable investment of our Member’s resources in the design and maintenance of these forms are to the benefit of UCDA Members only.

A DMS that refuses to comply with our audit cannot use our forms. We consider this more than fair as the DMS does not pay the UCDA for the use of these forms, but they do charge Members for their service. We just completed an audit for 2024 and it went smoothly.

Please look for our new and improved forms in 2025.

More Good News On Digital Dealership Registration (DDR

The UCDA is pleased to share these timely and much anticipated improvements to DDR at the request of the Ministry of Public and Business Service Delivery and Procurement and the Ministry of Transportation:

To: Association (MVRO, UCDA, OMVIC)

Date: Monday, November 25, 2024

Subject: Digital Dealership Registration (DDR) New Enhancements

We’re excited to bring you the latest news on the Digital Dealership Registration (DDR) initiative!

Our government, in partnership with the Ministry of Transportation (MTO), is committed to adopting digital practices and technologies to deliver simpler, faster, better services to the people and businesses of Ontario. The Ministry of Public, Business Service Delivery and Procurement (MPBSD) has completed an update to DDR that expands services dealerships have anticipated.

Effective November 24th, 2024, dealerships can complete the following transactions online

Register vehicles to registrants with a company RIN. Vehicles registered to companies must be plated.

Complete dealer-to-dealer transactions from the selling dealer to the buying dealer. Vehicles registered to other dealerships will be un-plated.

“Documents and training” page is updated with the latest information where you can review:

Video tutorials:

Navigating the DDR application

Completing new vehicle registrations in DDR

Completing used vehicle registrations in DDR

Packing the Puro-pack

Guidelines and Operations Manual:

DDR Guideline #2A: Documentation Requirements

DDR Guideline #2B: New Vehicle Registration

DDR Guideline #2C: Used Vehicle Registration

DDR Guideline #2D: Trade in Registration

Your participation and expertise continue to be invaluable to the program’s success. Interested dealerships can visit the https://tinyurl.com/mrwaakbn. If you have any questions, please contact us at dealershipoffice@ontario.ca.


Sincerely,

The Digital Dealership Registration team, MPBSD