The Consumer Protection Act requires that repair facilities offer written estimates on all repairs (unless the customer declines and instead authorizes a maximum repair amount).

If the repairer charges a fee for the estimate, and the actual repair is later authorized to proceed, the estimate fee must be waived.

Repairers, and dealers with service facilities, need to remember that if a vehicle comes in with a problem that will likely take significant time to diagnose before repairs can even proceed, you are better advised to bill separately for diagnostic time, rather than charge a fee for an estimate.

Consult your UCDA Repair Sign, which explains how all this works to your customers, AND SHOULD BE POSTED FOR ALL TO SEE.

If you don’t have a Repair Sign visible to the public, as the law requires, please contact the UCDA at 416-231-2600 or 1-800-268-2598 for more information about getting one.