Garage Register Booklet

Do you like keeping a printed Garage Register? You are not alone, many of our members prefer that to keeping them electronically.

The UCDA offers printed Garage Register books, just like the ones MTO used to print, and authorized by the MTO, to members for $16 each, including shipping.

If you’d like one (or more) please contact Margi at: m.muru@ucda.org or by calling 1-800-268-2598.

For those comfortable keeping such records electronically, a free option is offered by the MTO: https://tinyurl.com/44ursrds

OMVIC Hiring Freeze

Clear As Mud

The OMVIC transaction fee increase came into effect this fall, bringing the fee to $22. This increase came after a previous increase (from$10 to $12.50) just last year. OMVIC also implemented huge increased fees for registrant applications, changes, renewals, branch fees, and even introduced late fees.

Most recently, OMVIC announced that it would be charging registrants $99 for mandatory, continuing professional development (CPD). The justification for these fee increases was to help OMVIC better meet its operational needs, including hiring more employees (from 140 in 2022 to a planned number of 180 in 2026).

Somewhere along the way, OMVIC has lost sight of the fact they are a NOT FOR PROFIT CORPORATION. Looks like the Ontario Government may finally be taking notice. Is it just because we have been crying blue murder about this for months? More likely it’s because we are not the only ones who are. As you know, Doug Ford responds when he hears opposition clearly expressed.

OMVIC’s plan made little sense to the UCDA back in May when we questioned whether dealers could afford OMVIC. This plan makes even less sense to us now that Ontario has announced a “hiring freeze” for all of its provincial agencies (which OMVIC is considered part of).

It seems that the Provincial Government has become aware of the bloat in some of our provincial agencies and has made a commitment to scrutinize and have these agencies obtain approval for hiring plans going forward. While this is great news, it is too little too late, since it comes after the fee increases which OMVIC announced in order to facilitate its expansion.

The news begs the question, will OMVIC still be proceeding with its hiring plans, in which case this hiring freeze seems to be meaningless, and if not, what does OMVIC intend to do with the money collected for this purpose? Will OMVIC give it back to dealers?

OMVIC’s hiring plans, and what it intends to do with the increased cash flow from all these fee increases, is now as clear as mud.

We welcome OMVIC, the Ministry of Public and Business Service Delivery and Procurement, and the Provincial Government to provide further clarification on what OMVIC intends to do with their treasure trove of unneeded funds.

Those interested in reading the Provincial Government’s Press Release can do so by following this link: https://tinyurl.com/2h4webbh

SERVICE  ONTARIO  SURVEY

The last time we surveyed dealers about ServiceOntario was in 2015.

With many changes in dealer registration services, from the move into Staples of many traditional ‘bricks and mortar’ licence office services, to the rollout of digital dealer registration for new and used motor vehicle dealers, we thought it was time to check with dealers to see what their experience with ServiceOntario is.

The results of this survey may weigh in deliberations at the Ministry for reforms to dealer-focused delivery of services.

We sent this in mid-September and received over 800 responses, which is double the response rate we usually receive for surveys we send out.

Executive Summary

There is a strong reliance on physical ServiceOntario offices, though frequency varies. Dealer-specific services are common but inconsistent across locations. Staples relocations caused widespread dissatisfaction due to long waits, inexperienced staff, and inconvenience.

  • DAL (Dealer Authorization Letters) renewals are viewed as overly frequent and burdensome.
  • Digital Dealership Registration (DDR) participation is low; many cite complexity, lack of awareness, or insufficient functionality. As expected, some just don’t have the volume of transactions to make it worthwhile.
  • Respondents want simplified paperwork, longer renewal windows, better-trained staff, and more robust DDR features.

OMVIC Education For Dealers

Some more details trickle out …

CPD

Launching April 1, 2026, all dealers and salespeople renewing on or after July 1, 2026, must complete OMVIC’s CPD program prior to renewal.

Dealers will have to do this every year and salespeople every two years, within the 90-day window before renewal. CPD will be accessible online on desktop, mobile, and tablet.

Grandfathered Registrants

Dealers and salespeople registered before January 1, 2010, who renew on or after July 1, 2026, and who have not completed either the updated Certification Course ($283.25 for domestic students) or the MVDA Key Elements Course ($202.86) offered by Georgian College, will need to do the Key Elements Course prior to renewal. This group will not have to do CPD for their first cycle/renewal.

https://www.georgiancollege.ca/omvic/#tab/mvda-key-elements

UCDA In-Class Education

All of the OMVIC options are online, self-study only.

The UCDA will offer in-class training to grandfathered registrants to help them pass the Key Elements course and to help other registrants pass their CPD. For grandfathered registrant dealers who take our course and who are UCDA members, WE WILL PAY FOR THE COST OF A RE-WRITE.

These options will be in place by January 1, 2026.

Less Fraud …MoreTrustii

Fighting finance fraud is as important to dealers as it is to lenders.

Certification

Lenders want assurance consumer ID verification is being handled correctly, in a standard and certified way.

Lenders like CIBC and TD have been clear they are looking for digital ID verification in their dealer-funded files.

Since 2012, the Digital ID & Authentication Council of Canada (DIACC) has been fighting for stronger digital security. They bring together businesses and governments to build trust in digital services, helping to protect privacy and security.

Lenders expect digital ID verifiers to be members of DIACC and Trustii is: https://diacc.ca/auto-dealers/

The Trustii Solution

The solution Trustii offers you means, in minutes, any photo ID, drivers licence, Indian Status Card, passport, etc., can be run on the system to check if the photo and ID are real and can be trusted.

All UCDA members can access this affordable tool at www.ucdasearches.com

By verifying both the individual and their ID, the risk of fraud is significantly reduced and it can also streamline your process by quickly and efficiently verifying customers’ identities.

Take advantage of this program, strengthen your security measures, protect your bottom line AND GET FUNDED with legitimate buyers.

UCDA members pay only $3 per completed search ($3.99 to everyone else) for basic ID verification. For an enhanced ID verification search, to search two IDs at one time for example, with more details and prior scan results, the cost is $8 ($10 for non-members).

Webinar

On August 13, 2025 Trustii hosted a webinar called “Put the Brakes on Identity Fraud!” with MNP and the UCDA.

We had almost 400 dealers register and 160 attended this seminar! They joined industry experts for a free session on protecting their business.

Attendees learned about the new FINTRAC regulations, requirements and Bank-mandated ID verifications that are raising the stakes for dealerships.

To learn about FINTRAC’s new requirements, how they impact your operations and how to protect your dealership from fraud with industry experts MNP, UCDA and Trustii, please feel free to access this webinar which was recorded on August 13th here: https://www.ucda.org/fintrac/

UCDA Charitable Donations

The UCDA’s support for the fight against childhood cancers continues in 2025 with donations to mark September which is Childhood Cancer Awareness Month https://tinyurl.com/mwkcdk2d

We are pulling out all the stops this year through our social media channels, Dealer Alerts and Front Line, to engage our Members in this fight.

We have a contest for a free foursome at the Championship Course at Osprey Valley during 2025. UCDA Members who show us a charitable receipt (email to memberservices@ucda.org) for a donation to one of the Charities listed below by September 12, 2025, will be entered into a contest to win the foursome. The winner will be announced on September 15th.

These are the wonderful organizations the UCDA supports:

Kids Kicking Cancer (Windsor)

Using martial arts breathing, visualization, and relaxation techniques, in addition to traditional movement, to help provide the children with a sense of Power, Peace and Purpose.

https://kidskickingcancer.ca/donations/

Childcan (London)

Since 1974, Childcan has been providing responsive and compassionate support services to families and children.

https://childcan.com/donate

Help a Child Smile (Hamilton)

Raising a sick child’s spirits with special “dream” trips, as well as providing support for families.

https://helpachildsmile.com/donate/

Northern Ontario Families of Children with Cancer (NOFCC) NOFCC serves families all across Northern Ontario who have a child diagnosed with cancer.

https://nofcc.ca/donate/

Candlelighters Simcoe

Serving Simcoe County, Candlelighters assist families who have a child with a diagnoses of cancer.

https://www.candlelighterssimcoe.ca/get-involved/donate/

Ontario Parents Advocating for Children with Cancer (OPACC) Since 1995, OPACC has been the parent voice for families with children diagnosed with cancer across the Province of Ontario.

https://www.opacc.org/donate

Future Sales Predictions For Used EVs

We all know the take up in the aftermarket for used electric and hybrid vehicles has been sluggish. This reflects an overall hesitancy on the part of consumers with electric vehicles generally, but we believe, as does Canadian Black Book, that we are poised to see that change soon.

We’d like our members to be ready which is why we partnered with Centennial College to try to help members in that regard https:// www.ucda.org/centennial-college-electric-hybrid-vehicle-training/.

The article that follows is reproduced with permission from Auto Remarketing Canada https://tinyurl.com/mrudrvdh.

Thursday, Aug. 7, 2025, 11:11 AM By Auto Remarketing Canada Staff

Canada’s electric vehicle future has been a much discussed and debated topic in 2025, with governments pausing and rethinking their policies and consumer demand wavering while the auto industry and the economy as a whole struggle with the impact of a trade war with the U.S.

Such an unpredictable environment makes projecting what’s ahead a difficult task. And Canadian Black Book readily acknowledges that.

“Like the stock market, Canada’s EV progression is hard to predict,” analysts said in CBB’s latest white paper, The Canadian Electric Vehicle Market in 2025. “Though it shouldn’t be, there’s been volatility in the overall car market that has pressured EV development into finding a corner to hide, but hopefully not die.”

Nevertheless, the white paper takes on the challenge, diving into the data to look at the current state of the EV market and where it’s headed down the road. And that outlook, CBB Senior Manager of Industry Insights and Residual Value Strategy Daniel Ross said, is generally positive.

“We believe the long-term outlook for electrified mobility in Canada is positive,” he said. “But unlocking that potential will require coordinated effort across public and private sectors.”

Perhaps the most positive news comes from the used-car sector, in which CBB projects supply to increase rapidly over the next five years

— from the current 2.3% of the total used-car market to 16.7% in 2030 — as more and more EVs reach lease maturity and consumers become more educated about battery health and performance.

CBB called that jump in market share “a sure-fire signal that even though product schedules may be delayed as support realigns with other model electrification efforts, the market will be continuing to digest EV supply in multiple ways.”

The report said the influx of those vehicles into the used market should lower the average age of used EVs while driving average retained value up. That will improve forecasted residuals in the wholesale market, which allows dealers to market a lower monthly payment and make used EVs more affordable.

That rise in retained value won’t be as dramatic as the giant leap in supply, but Canadian Black Book’s forecast shows the average value of 4-year-old EVs could surpass that of gas vehicles by 2030. The white paper showed EV values lagging behind by 8.7% this year, but that gap is projected to narrow each year until EVs lead gas cars by almost 5% in 2030.

Currently, EVs rank last in retention behind hybrids, the market leader at 60.5%, gas vehicles and plug-in hybrids.

The white paper offers two scenarios for overall adoption of ZEVs

— which include EVs and plug-in hybrids — in the second half of 2025, based on the fate of the federal government’s ZEV mandates and its iZEV rebate program, which has been paused due to funding issues.

If the rebates and mandate are restored, CBB projects adoption to rise to 16.8% of the market, but if the mandate is removed that number will drop to 11.7%. The takeaway, the report said, is “the fact that Canada’s market for zero-emission vehicles will progress no matter the outcome.”

That progress shows up in the number of EV models and trims available, which have shot up 336% — from 55 to 240 — since 2021, while the market as a whole has shrunk, pushing EVs up to 12% of available options for new vehicles.

Price trends, which were initially guided toward luxury markets earlier on in EV history have opened, significantly accelerating EV options. Back in 2021MY the average price disparity to gas models was over 36% or $22,600. Now as we close out 2025MY, that gap has been reduced to 23% or $17,800.

Yes, still a sizeable financial gap, but this is outside of the federal and provincial iZEV rebates that up until lately were available to many mainstream models, effectively reducing that price gap to 29% in 2021MY and 17% in 2025MY, for those eligible models.

Meanwhile, as high-volume crossover segments and mainstream brands took over the average equipped retail price of new EVs has risen just 13%, well below the 27% market average increase as high- volume crossover segments and mainstream brands have offset the luxury models that first entered the market.

And while the EV average of $95,439 is still more than $17,000 above that of gas vehicles, that gap is down from the $22,000-plus difference in 2021.

Still, the rate of EV progress hasn’t always been a smooth road. “Canada has also inflicted wounds on its own EV market

development,” the white paper said. “Through ZEV mandates and provincial rebates, government has encouraged consumers and forced manufacturers into buying and selling vehicles there is a limited market for. … Currently EVs are too expensive, too inefficient and lack reasonable refueling times to adopt into most households.”

But that doesn’t mean the future is bleak. On the contrary, CBB said, consumer interest in EVs has remained relatively strong compared to that in the U.S.

“This means when EVs come down in price, become more efficient, with vastly developed charging infrastructure, we’ll have customers in Canada who demand EVs and want to buy them by the masses,” the report said.

The complete CBB white paper is available for viewing here:

https://tinyurl.com/yeytx4pd

Take Advantage of Our Partnership with Centennial College

The automotive world is changing fast. With the rise of electric vehicles, advanced driver-assistance systems, and new diagnostic technologies, service departments need to be ready. That’s why UCDA has partnered with Centennial College to offer exclusive training programs for UCDA Member dealerships.

What the Program Offers:

UCDA Members can send their licensed technicians and dealership staff to Centennial College for specialized, hands-on training. Additionally, if your dealership has a service bay and meeting space, Centennial College can bring the training directly to you which includes training on:

  • Electric and hybrid vehicle systems
  • Safe handling of high-voltage batteries and components
  • Emerging diagnostic tools and advanced repair techniques
  • The latest industry-approved service practices

Why It Matters:

This program is designed to help UCDA Members:

  • Stay ahead of the EV and hybrid expertise is becoming essential for service departments.
  • Protect Skilled technicians improve service efficiency, reduce costly errors, and strengthen customer trust.
  • Invest in staff Offering ongoing training is a proven way to keep valued employees engaged and motivated.

Special UCDA Member Pricing

UCDA helps subsidize training costs so Members can access world- class training at reduced rates. Prices below are per session (up to 12 participants), not per student:

How to Register

To enroll your technicians, staff or learn more about available sessions: Contact Sukh at education@ucda.org or 1-800-268-2598

By investing in this program, you’re not just training your mechanics

— you’re future-proofing your entire dealership.

NAPA Discounts, Rebates & Promotions

Exclusively for UCDA Members!

UCDA members can drive real savings through our partnership with NAPA Auto Parts—one of Canada’s leading suppliers of automotive parts and tools.

Whether you’re servicing your inventory or managing a busy shop, NAPA helps you keep costs down and operations running smoothly.

As a UCDA member, you’re eligible for:

  • Discounted pricing on a wide selection of auto parts, tools, and supplies
  • Volume-based rebates that reward you for growing your NAPA purchases
  • Access to regular promotions tailored specifically for UCDA members

See current promotions anytime: 

With a strong network of NAPA stores across Ontario, this program is designed to support the needs of car dealers, repair shops, and automotive professionals throughout the province.

Get what you need quickly, reliably, and at a better price—right where you do business.

Not enrolled in the NAPA program yet? Start saving today. Contact your UCDA Member Services Advisor to get more information on how the discounts and rebates work.

Make the most of your membership; put NAPA to work for your bottom line.

MINISTRY PROGRESS

As you all know, we were not successful in delaying or cancelling the outrageous transaction tax increase from $12.50 to $22 to cover OMVIC’s bloated deficit which came into effect on September 1st.

The Ministry felt dealer opposition was muted, so that was one reason they did not intervene. Of course, dealers are too scared to raise their head above the trenches for fear of reprisals, too busy chasing a living or too cynical that anything they do will make a difference, but these arguments seem to fall on deaf ears.

Having said that, the Ministry of Public and Business Service Delivery and Procurement (MPBSDP), the folks in charge of OMVIC, appear to be under new management, so maybe there is hope yet for a better tomorrow.

With a new Chief of Staff and a new Director of Stakeholder Management, they are trying to listen and understand, but actual results are still thin on the ground.

They do say they are engaging in a review of the spending and other practices of agencies, including OMVIC. This process started in late July. They said they are open to other funding models to support OMVIC operations. That might take some of the pressure off dealers.

Meanwhile, some Service Ontario offices are still refusing service to dealers, with little sign of progress on that front. We did agree to survey dealers as to their experience in hopes we might encourage some systemic improvements, but again, the proof is in the pudding, as they say. The Ministry say they will take a careful look at our results on issues such as dealer users of the brick and mortar licence offices, digital dealer users, dealer authorization letter process and concerns.

On OMVIC CPD, we still don’t know what it will cost or why it will take so long; OMVIC is not listening. The Ministry says they are working on answers here.

The Ministry is aware of our concerns about OMVIC’s attitude towards dealers as seen in communications such as was shared in our last Front Line. We have shared similar concerns in the past, but nothing changes. The Ministry says all the right things, but again, results matter.

On the Industry Advisory Committee front, we see no progress in getting the committee reformed to allow it to appoint its own Chair and set its own Agenda. Both issues are controlled by OMVIC and there is no indication that will change anytime soon, despite promises made by OMVIC in that regard.

As a result, the UCDA resigned from the IAC on September 2nd.

Finally, we still have no firm commitment for a meeting with the Minister and, at this point, it’s not clear what such a meeting would serve anyway.

Meanwhile, our feeling is, with all the time we save no longer having to engage in this way with OMVIC, we can focus on making better programs for our members on all the fronts we serve from education, to advocacy to services.

So it’s not all bad news after all!